Element - Powered by Waterstone Mortgage

Login Help

See our options below for assistance accessing your account.

Frequently Asked Questions

How do I access Waterstone Element?

In order to access Element you must have an account. If you already have an account you can login with your email address or username along with the password you used when you registered.

If you don't have an account you can register for one for free by entering your email address or desired username here to start the registration process.

For assistance in creating an Element account, please see the video below.

I can't access my account. What are my options?

If you are unable to log into your account you can either reset your password, or contact us directly for assistance accessing your account.

What do I do if I don't remember my password?

If you can't remember your password you can reset it. See the video below for detailed instructions on how to reset your password.

I don't have access to my email address any more. Can I still access my account?

Yes, you can access your account by logging in with your username or the email address you used to create the account. Once logged in you can update your email address on file.

I don't remember my email address or my username. How do I access my account?

Please contact us for assistance accessing your account.

I'm concerned that my login information might have been stolen. What do I do?

If you believe that your login information has been compromised, update your password immediately by logging into your account and going to your profile page.

For assistance in this matter, please contact us immediately.